Vacancies at OTENS Farm |Green ‘n’ White|
OTENS Farm is currently seeking application from suitably qualified candidate to fill the position below:
Job Title: Marketer
•The Marketing Executive oversees day to day marketing activities for the marketing department.
Duties of the Marketing Executive
•Producing an accurate summary of total spend at the end of a marketing campaign.
•Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.
•Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion.
•Planning, developing and implementing effective marketing communication campaigns.
•Using the full marketing mix for the company’s marketing communications
•Writing copy for all marketing collateral, including brochures, letters, emails and websites.
•Understanding the product and customer profile and write thorough specs for each.
•Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.
Requirements of the Role
•Degree in Marketing would be an advantage as would CIM qualification.
•Previous experience in a similar role.
•Strong project management/organisational skills.
•Ability to use spreadsheets to analyse data and spot trends.
•Understanding of customer segmentation.
Application Deadline 20th May, 2019.
Job Title: Customer Care Manager
•Maintains customer satisfaction by providing problem-solving resources; managing staff.
•Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
•Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends.
•Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
•Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
•Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques;detecting and diagnosing network problems.
•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•Accomplishes information systems and organization mission by completing related results as needed.
Skills and Qualifications
•Customer service, process improvement, decision making, managing processes, staffing, planning, tracking budget expenses, analyzing information , developing standards, help desk experience and emphasizing excellence.
Application Deadline 22nd May, 2019.
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org
Note: Applicant must be Lagos State resident.