Job Opening for a Customer Support at VoguePay
VoguePay is Nigeria’s leading online secure payment processor, offering both individual and business merchants an opportunity to transact seamlessly. VoguePay is a user-friendly online payment platform that allows you to send and receive payment easily from anyone, in any currency. Accept payment through Card transaction and Bank transfers.
• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
•Must effectively manage different communication channels, resolve customer complaints via all available phone, email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Research, prioritize and resolve customer issues in timely and accurate fashion.
• Maintain documentation of customer inquiries and responses for future reference.
• Keep records of customer interactions, process customer accounts and file documents.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
Skills and Requirements
• Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters
• Must have Customer Relation skills and customer satisfaction orientation.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to work under pressure, work with or without supervision.
• Must be learn able and teachable.
• Must be creative and initiative.
• Possess a minimum of B.Sc. / HHD.
• Not be more than 28 years of age.
Method of Application
Applicants should send their CV to firstname.lastname@example.org