Employment Offer: Customer Service Representative at Point Recruiting

 

Employment Offer: Customer Service Representative at Point Recruiting

 

 
Point Recruiting – We are a new tech start-up, currently seeking suitably qualified candidates to work in a fast changing technology environment in the vacant position below:

Job Title: Customer Service Representative

 Location: Lagos

Responsibilities
◦Initiate and manage large volumes of phone calls
◦Generate sales leads
◦Identify and assess customers’ needs to achieve satisfaction
◦Build sustainable relationships and trust with customer accounts through open and interactive communication
◦Provide accurate, valid and complete information by using the right methods/tools
◦Meet personal/customer service team sales targets and call handling quotas
◦Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
◦Keep records of customer interactions, process customer accounts and file documents
◦Follow communication procedures, guidelines and policies
◦Take the extra mile to engage customers.

Requirements
◦Customer support experience or experience as a client service representative
◦Ability to adapt to and use proprietary software
◦Strong phone contact and active listening skills
◦Customer orientation and ability to adapt/respond to different types of characters
◦Excellent communication and presentation skills
◦Ability to multi-task, prioritize, and manage time effectively
◦Evidence of graduation from a higher institution
◦Ideally located and residing around the Lekki / Ajah area of Lagos
◦Women are strongly encouraged to apply

Application Closing Date: 1st June, 2019.

How to Apply
Interested and qualified candidates should send their CV to: pointrecruiting39@gmail.com using the “Job Title” as the subject of the mail

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Posted by

''Onyebuchi Obidimaru'' - That's the name. I do have what you are looking for 😊